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We wish and trust our team shall make your order experience satisfied, however in case
of inconveniences, we accept the returned product on the below terms:


Non-Fresh Foods/Dry Items

 

-If the product is unavailable with our merchants
-If the product is damaged
-If the product mismatches the order


The customer services will call you for return arrangements.


We do not have a cashback policy, instead, we give you a voucher with additional
allowances which you can use at any of our stores( Hethey.ch, Hethey Hotel Bookings &
Buyfood.ch) or you can replace the order.

In case if you require a different product for the same price, you can call our customer service, they would assist you with the process.

 

Fresh Foods Returns/Replacements 

Although we deliver maintain time controlling the temperatures of perishable items and take care of the items are safe & hygienic, there might be rare cases that the fruits and vegetables
may not be fresh and alongside they can have minor damages while delivering. In such cases we accept returns and we ask you to take a picture of the damaged items and email to orders@hethey.ch. 

The customer services will call you for return arrangements. We do not have a cashback policy, instead, we give you a voucher with additional allowances that you can use at any of our stores( Hethey.ch, Hethey Hotel Booking & Buyfood.ch) or you can replace the order. Exception cases refunds are made within 5-7 working days.

In case if you require a different product for the same price, you can call our customer service, they would assist you with the process.