How will I know that my order is confirmed?
You will receive an order confirmation message to the email address you have used while
placing the order.
How can I cancel my order?
Customers can cancel the order any time before 5 hours since placed the order. A confirmed order cannot be canceled in your customer account.
If you have paid for the order, the payment is refunded in one hour from the time you
receive an order cancellation confirmation email.
How can I change my order?
In this case, you will need to cancel the order by calling us and then place a new order.
If you have paid for the order you like to change, you will receive your refund in one hour
from the time you receive an order cancellation confirmation email.
I did not receive an email for my order/cancellation?
You will receive an email, just in case you did not we are sorry for the inconvenience caused
by the system. In such a case, please call us immediately.
Do I need to pay for delivery?
As we aim to express delivery, we include a shipping cost:
Please note, the shipping costs differ for each canton which you will find in the checkout.